Paperless billing Snafu
First we had AT&T with their 10lbs paper bills now everyone is trying to promote the paperless bill. I recently ran into an interesting bug with one of those paperless systems.
So In June I switched my phone service from Verizon to AT&T to enjoy the iPhone. So as usual I paid my bill online before the switch.
Lately I have been rather disappointed with the AT&T Options 3G PC-Card, so I decided to go back to Verizon to satisfy my wireless broadband addiction. I placed the order for USB727 USB rev A card and I was sent a notice that I had an outstanding balance and my order was put on hold.
I scratched my head and wondered how I could owe money...I didn't receive any emails...nor did I receive any paper mails. So I called Verizon and then discovered I did indeed have a balance. But due to a bug or possibly a feature of the paperless billing system, the moment my account was deactivated, so was the notifications of billing. Well the good thing is that none of this was reflected on my credit report according to the customer service representative.
So what should you do if you have paperless billing, my advice would be to deactivate it before terminating service...