Alex Parker

Just a thought...

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Paperless billing Snafu
First we had AT&T with their 10lbs paper bills now everyone is trying to promote the paperless bill.  I recently ran into an interesting bug with one of those paperless systems. So In June I switched my phone service from Verizon to AT&T to enjoy the iPhone.  So as usual I paid my bill online before the switch.  Lately I have been rather disappointed with the AT&T Options 3G PC-Card, so I decided to go back to Verizon to satisfy my wireless broadband addiction.  I placed the order for USB727 USB rev A card and I was sent a notice that I had an outstanding balance and my order was put on hold.  I scratched my head and wondered how I could owe money...I didn't receive any emails...nor did I receive any paper mails.  So I called Verizon and then discovered I did indeed have a balance.  But due to a bug or possibly a feature of the paperless billing system, the moment my account was deactivated, so was the notifications of billing.  Well...