Dell had a great deal last week so I picked up a new Dimension to replace an aging GX260 as a secondary home PC. With free three day shipping, it arrived on Friday.
Unfortunately, it wouldn't boot. 6 beeps, no picture, no power to USB keyboard or mouse. I spent a few hours with hardware support reseating the memory, resetting the jumpers and so on (most of which I had already tried). They finally concluded that my "system board needs to be replaced" and they'll send out a technician - in 7-10 days!
This is absolutely ridiculous. Have they not heard of the implied warranty of merchantability? This shouldn't even be an issue of warranty... it arrived and simply did not work.
Unfortunately, there was no one I was able to speak with over the weekend who was able to give me any better options. I'm going to call tomorrow and unless they have something better I have a feeling I will be returning this system and taking my business elsewhere. I heard Apple's support is pretty good....
