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I am a co-founder of Notches, an early stage startup currently based in NYC. We are building a free, open reviews network that anyone can participate in and anyone can build on top of. You can find out more on our official blog.

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  • T-Mobile doesn't know how to treat its customers

    It looks like T-Mobile dropped their data plan from $29.99/mo to $19.99/mo. I originally thought this was related to the new unlimited rate plans and losing the Starbucks account , but it was actually back in September (on my birthday no less). I must have missed it at the time, given that whole wedding thing. And worse, it turns out you have to actually ask for the new rate . After reading Kevin's post, I logged in to My T-Mobile today to adjust my plan. To add insult to injury, check out the options I'm presented with. For the past 5 months, I've been paying $10 more than I should have for this service. T-Mobile should have adjusted this for me automatically (as Kevin said, you can be sure they would if the price went up). At the very least, they could have told me about it via a pamphlet or during the time I spent talking to a T-Mobile representative as I was trying to get my phone unlocked for the honeymoon. They did neither, and were quite happy to let me pay $10 more a...