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A recent NYT article discusses multitasking and the impact of interruptions on the quality and speed of our work. In a recent study, a group of Microsoft workers took, on average, 15 minutes to return to serious mental tasks, like writing reports or computer code, after responding to incoming e-mail or instant messages. They strayed off to reply to other messages or browse news, sports or entertainment Web sites. "I was surprised by how easily people were distracted and how long it took them to get back to the task," said Eric Horvitz, a Microsoft research scientist and co-author, with Shamsi Iqbal of the University of Illinois, of a paper on the study that will be presented next month. This should not be surprising - as any CS major knows, context switches are expensive. In this case, literally - as Matt suggests, someone is paying for those 18 minutes . And the cost of interruption doesn't discriminate by age. Conventional wisdom is that younger people are good at multitasking, but according...
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